Privacy Policy - Surrey Self Storage

At Surrey Self Storage, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services. By engaging with us, you agree to the practices described in this policy.

Information We Collect

We may collect various types of information to provide and improve our services to you. The data we collect includes:

Personal Identification Information: Name, address, email address, phone number, and other contact details.
Storage Unit Information: Details about the storage unit you rent, including size, location, and rental duration.
Financial Information: Payment details such as credit card information and billing address.
Usage Data: Information about how you access and use our services, including your IP address, browser type, and operating system.

How We Use Your Information

Your information is used to provide and enhance our services, as well as to communicate with you effectively. Specifically, we use your data for the following purposes:

Service Delivery: To manage your storage unit rental, process payments, and maintain your account.
Customer Support: To respond to your inquiries, provide assistance, and resolve issues.
Marketing Communications: To send you updates, newsletters, and promotional offers, provided you have consented to receive such communications.
Improvement of Services: To analyze usage patterns and preferences to enhance our services and develop new offerings.
Security: To protect against unauthorized access, data breaches, or other security threats.

Sharing Your Information

We understand the importance of your privacy and do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

Service Providers: We may share your information with trusted third-party vendors who assist us in operating our business, such as payment processors and IT service providers. These partners are obligated to protect your information and use it solely for the purposes of providing services to us.
Legal Requirements: If required by law, regulation, or legal process, we may disclose your information to comply with legal obligations or to protect our rights and the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new ownership entity, provided they agree to continue handling your data in accordance with this Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you interact with our site and allow us to provide personalized content.

Cookies: Small data files stored on your device that help us recognize you and remember your preferences.
Web Beacons: Transparent images used to track the effectiveness of our communications and gather information about your interactions with our content.

You can control the use of cookies through your browser settings, but disabling them may affect the functionality of our website.

Data Security

Protecting your personal information is paramount to us. We implement a variety of security measures to ensure the safety of your data, including:

Encryption: Data transmitted between your device and our servers is encrypted using industry-standard protocols.
Access Controls: We restrict access to your information to authorized personnel only.
Regular Audits: We conduct periodic security assessments to identify and address potential vulnerabilities.

Your Rights and Choices

You have certain rights regarding your personal information, including:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
Opt-Out: You can opt out of receiving marketing communications from us at any time.

To exercise these rights, please contact us through the appropriate channels as outlined in our communication preferences.

Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

International Data Transfers

Your information may be transferred to and processed in countries outside of your residence. We ensure that such transfers comply with applicable data protection laws and that your data is handled securely.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. We will notify you of any significant changes by updating the effective date of the policy and, where appropriate, by providing additional notices.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data without parental consent, we will take steps to delete such information promptly.

Third-Party Links

Our website may contain links to third-party sites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Policy Enforcement

We take violations of this Privacy Policy seriously. If you believe that your privacy rights have been violated, please contact us, and we will investigate the matter promptly.

Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please reach out to us through the appropriate channels provided in our service communications.